Q: What should I expect in my first session? (I've never been to counselling, not sure how it works)

A: The first session is an opportunity to share your main concerns and goal for therapy. Your counsellor will work with you to set up a good foundation of life experience information for further work in future sessions. You are encouraged to ask for clarification on any questions during this time.

Q: How long is a session?

A: Each session is 45 minutes of time with your counsellor. Your counsellor will require the remaining 10-15 minutes to record important notes for your file.

Q: Do you direct bill my insurance and how much coverage do I have?

A: We can direct bill any plan that will allow direct billing for Psychology. You can email or call our office to ask about your plan. You would need to contact your provider directly to see how much coverage your plan has for Psychology visits.

Q: How much does a sessions cost? I heard you have a sliding scale.

A: A session cost will be from $0 to $190, depending on your household income, subsidies, and your insurance plan coverage.

Q: Do I need a doctor's referral to make an appointment?

A: We don't require one, but some insurance providers do, so you may want to check your plan.

Q: Why do I have to pay for a late cancel/no show?

A: Our counsellors are contracted and only get paid when their client attends the session.

Q: Do you offer play therapy?

A: Play therapy is offered within the context of the parent-child relationship--as parent you are a primary resource for your child's experience. When abuse is involved, child and parent will be seen separately as needed for the child to experience a safe and nurturing relationship.

Q: Can I bring my child/infant to my session?

A: Informed consent is required for any minor entering the counselling room, even babies. Consent from both legal guardians is required, unless one parent has sole custody and/or a documented court order.